Terms of use (earlier version)

The short version

These terms are the agreement between you and us for using Beyond the Vet Vitals. These are the points that matter most. The rest of the terms explain them in full.

The app helps you keep a record of your pet’s health at home and notice changes. It does not examine or diagnose your pet, and it is not veterinary advice. Using it does not make your pet a patient of Beyond the Vet Clinic, its vets or any other vet. Your own vet stays in charge.

Its alerts are based only on what you enter, so they can’t catch everything. Even with no alert, something could be wrong. If you’re worried, contact your vet. If your pet may need urgent help, contact your vet straight away.

Your records are yours. Puppies and kittens are free. Adult, mature and senior pets need a subscription (£5.99 a month or £49.99 a year), sold and billed by Apple or Google. It renews automatically, and a free trial turns into a paid subscription, unless you cancel in your store settings at least 24 hours before the trial or the current period ends. Cancelling stops the next payment; it doesn’t refund time already paid for, except where these terms or the law say so.

If we let you down, we are responsible for the loss we could have foreseen (see “Our responsibility to you”).

Nothing in these terms takes away your legal rights.

Who we are and these terms

Beyond the Vet Vitals is provided by BeyondTheVetClinic Ltd, a company registered in England and Wales (company number 17344519), whose registered office is 7 Bell Yard, London WC2A 2JR. In these terms, “we”, “us” and “our” mean BeyondTheVetClinic Ltd, and “you” means the person using the app. How to contact us is under “Complaints and contact” below.

Our clinical lead is a veterinary surgeon, who approved the rules behind the app’s alerts and reviews its clinical content. Our clinical lead does not see your records through the app, and does not advise on individual pets through it.

These terms are the agreement between you and us for using the app. Our privacy policy explains how we use personal data; please read it too. We ask you to accept these terms when you first open the app, and again if we change them in an important way. If you don’t agree to them, please don’t use the app.

The app is for adults aged 18 and over, for your own personal use with pets you own or look after.

What the app is, and what it is not

Beyond the Vet Vitals is a home record and awareness tool for dog and cat owners. It helps you keep track of checks, readings, medicines and care, notice changes from what is normal for your pet, and share a clear record with your vet.

It is not veterinary advice. It does not examine, diagnose or treat your pet, and it does not prescribe medicines or set doses. Its guidance was written or reviewed by a veterinary surgeon, as general information about dogs and cats. Its alerts apply set rules to what you enter: they are not a vet’s view of your pet. AI suggestions are not checked by a vet (see “AI suggestions”).

Using the app does not create a relationship between you and any vet, and it does not put your pet “under the care” of Beyond the Vet Clinic, its vets or any other vet. No vet sees your records through the app. If your pet is already a patient of Beyond the Vet Clinic, that care carries on separately, exactly as before.

Your own vet stays in charge of your pet’s care. If anything in the app is different from what your vet has told you, follow your vet.

Lists such as the don’ts (toxic foods and hazards) are not complete. If you are unsure whether something is safe, ask your vet.

Alerts and emergencies

The app shows alerts at three levels, using rules approved by our clinical lead.

Act now: contact a vet straight away, the same day. If your practice is closed, call its out-of-hours service or your nearest emergency vet. Don’t wait for more readings.

Book an appointment: arrange to see your vet soon.

Mention it next visit: tell your vet at your next appointment.

Alerts are based only on what you enter. The app can’t see, hear, touch or examine your pet, and it knows nothing you haven’t recorded. So it can’t catch everything, and it may sometimes show an alert when nothing serious is wrong. Even with no alert, something could be wrong.

If you are worried about your pet, contact your vet, whatever the app shows. Your own judgement and your vet’s advice always come first.

In an emergency, don’t stop to use the app. Call your vet, or the out-of-hours service, straight away.

What you record

The app’s alerts, trends, summaries and exports are only as good as what goes into them. You are responsible for making your entries as accurate and complete as you can — for example, checking the units, the date and which pet you are recording for.

Some checks ask you to judge things such as pain or quality of life. Those scores are your own observations, not a vet’s assessment.

The app records the medicines and doses you enter and can remind you when they are due. It doesn’t check them. Always follow your vet’s instructions and the medicine’s label. Refill estimates are only estimates, so reorder in good time.

Reminders need your phone’s notifications switched on, and phones can silence or delay them, for example in Focus or Low Power mode. For a medicine your pet must not miss, keep a backup too, such as an alarm or a note.

AI suggestions

When you add a pet (Smart setup) or update their conditions (Smart updates), you can tap Suggest monitoring. The app sends what you type to Anthropic, our AI provider: when you add a pet, with their species, breed and age; when you update their conditions, with their species, the condition already on file and the checks already switched on. Anthropic suggests which checks to switch on and drafts a short summary of their condition for you to edit.

Suggestions appear already ticked, but nothing is saved until you have checked them and confirmed. Change anything that doesn’t look right. A suggestion can only switch monitoring on, never off. You can always choose the checks yourself instead.

The AI can be wrong. It may miss something your pet needs, or suggest something they don’t. It does not diagnose, and its suggestions are not veterinary advice. If your vet has asked you to keep an eye on something, switch it on yourself, whatever the AI suggests.

The AI features need a free account, and we limit how often each account can use them each day. Our privacy policy explains exactly what is sent to Anthropic and how long it is kept. Only describe your pet’s health in the box, and leave out anything you would rather not share.

Accounts and keeping your records safe

You don’t need an account to use the app. Without one, your records live only on your phone. They could be lost for good if the phone is lost, broken or reset, if you delete the app, or if the phone clears the app’s stored data, which iPhones can do when they are very low on space. Your phone’s own backup may hold a copy, but we can’t promise it will. A free account is the safest way to keep them.

A free account keeps a copy of your records with us, on servers in London, so they survive a lost phone and reach your other devices. You also need one for the AI features.

If you create an account, use an email address that is yours and that you can get into. Keep your sign-in details, and access to that email account, safe, and don’t share them. Tell us straight away if you think someone else has got into your account.

Signing out removes your records from that phone; they come back when you sign in again. Deleting your account removes them from our systems for good; other phones you signed in on keep their copy until you sign out there. Our privacy policy explains both.

Sharing your pet’s records

Nothing goes to your vet automatically. When you use the visit summary, the export or photo and video sharing, you choose what to send and who to send it to, using your own email or messaging app. Check both before you send: once it has gone, we can’t recall it.

What you share is your own record. Summaries and exports say that it was recorded at home by the pet’s owner or carer and has not been checked by a vet.

If you list people who help look after your pet, or contacts such as your vet practice or dog walker, only add details they would expect you to keep. If their details are kept in an account with us, they can ask us to remove them. Details kept only on your phone are yours to change or delete.

Subscriptions and the free trial

Puppies and kittens are free until the app counts them as adults: at 12 months, or 18 months for large-breed dogs. Adult, mature and senior pets need a subscription. A pet with no age recorded is treated as an adult, so add a date of birth for a puppy or kitten. One subscription covers every pet you keep in the app. Subscriptions are not shared through Apple’s Family Sharing or Google Play’s Family Library.

The price is shown in the app and in the App Store or Google Play before you buy. It is currently £5.99 a month or £49.99 a year, including VAT.

New subscribers can have a 7-day free trial, once per Apple ID or Google account. Unless you cancel at least 24 hours before the trial ends, the subscription starts and you will be charged.

Subscriptions are sold and billed by Apple (the App Store) or Google (Google Play), not by us, and payment is taken from your Apple ID or Google account. A subscription renews automatically at the end of each month or year unless you cancel it at least 24 hours before the end of the current period.

To cancel on iPhone, open Settings, tap your name, then Subscriptions, choose Beyond the Vet Vitals and tap Cancel Subscription. On Google Play, open the Play Store app, tap your profile picture, then Payments & subscriptions, then Subscriptions. Choose Beyond the Vet Vitals and tap Cancel subscription. You keep the subscription until the end of the period you have paid for. Deleting the app or your account does not cancel it.

Refunds are handled by Apple or Google under their own rules, including any right to cancel within 14 days. For Apple, ask at reportaproblem.apple.com; only Apple can reverse an App Store payment. For Google Play, ask in the Play Store, or email us: we can refund Google Play purchases ourselves. Where these terms promise a refund, or the law gives you one, we will pay it ourselves if the store doesn’t. This doesn’t affect your legal rights, including your rights if the app is faulty.

We may change our prices. A new price only applies from a renewal after you have been told about it. Apple or Google will tell you in advance and, where their rules require it, will ask you to agree to the new price before your subscription continues. You can cancel before a new price applies.

Some things are free for every pet, always: medication reminders (including adding a medicine and setting its reminders), the emergency ID card and the don’ts list. Alerts are never behind the paywall: whenever an entry triggers one, you see it. For adult, mature and senior pets, recording new checks needs a subscription, so without one no new alerts can appear. If your subscription ends, you can still see your records, trends and charts. What the subscription adds, for adult, mature and senior pets, is recording new checks and entries, the visit summary, photo and video sharing and the export. If you have an account and no subscription, email us and we will send you a copy of your records free of charge.

Using the app fairly

Please use the app fairly and lawfully, for what it is for: keeping records about pets you own or look after. In particular:

Don’t try to get into anyone else’s account or records, or into our systems, or to get round the app’s limits or its subscription checks.

Don’t interfere with how the app or our servers work — for example, with viruses, automated tools or attempts to overload them.

Don’t copy, change, sell or rent the app, or reverse-engineer it, except where the law allows you to.

Don’t upload anything unlawful or harmful, or anything you don’t have the right to share.

Use the AI features only to describe your own pet’s health. Don’t try to make them do anything else, and don’t enter other people’s personal details.

Don’t use the app to run a business or to give veterinary advice to others. If you are a vet practice or pet-care business and would like to use it with clients, talk to us first.

Our content

The app and everything in it — its software, design, text, checklists, alert rules, illustrations (including the pain faces) and the clinical guidance written for it — belong to us or to the people who license them to us.

Some checks are adapted from published veterinary scales and frameworks, such as the Glasgow and Colorado pain scales, the HHHHHMM quality-of-life scale and the DISHAA framework for cognitive changes. Those remain their authors’ work.

We give you a personal licence to use the app for pets you own or look after, on devices you own or control, for as long as you accept these terms. It is non-exclusive, and you can’t transfer it to anyone else. If you got the app from the App Store, Apple’s rules also apply to it (see “If you got the app from the App Store”).

Some parts of the app are open-source software, used under their own licences. Nothing in these terms limits your rights under those licences.

Please don’t use our names or logo without our permission.

Your content

Your pet’s records, notes, photos and videos are yours. We don’t sell them and we don’t use them for advertising.

You give us permission to store, copy and process them only as we need to run the app for you: for example, to keep them in your account, sync them to your devices, prepare the summaries and exports you ask for, and send what you type into the AI features, with the pet details our privacy policy lists, to our AI provider. That permission lasts until you delete your account, or until we delete something at your request. Some things can’t yet be deleted one at a time in the app; our account-deletion page explains what can be deleted and how. Routine backups expire as our privacy policy explains.

You confirm that you have the right to add what you add — for example, that a photo is yours or that you have permission to use it.

How we look after personal data is explained in our privacy policy at https://beyondthevetvitals.com/privacy

If you send us feedback or ideas, we may use them to improve the app, without owing you anything for them.

Updates and changes to these terms

We update the app from time to time, to fix problems, improve it and keep its clinical content up to date. Updates come through the App Store or Google Play. When an update is essential — for example, to correct an alert rule — the app will tell you, and you may need to install it before you can carry on using the app. You can still export your records and open your pet’s emergency ID card first.

We may change, add or remove features, for example to keep the app safe or up to date. If a change means the app no longer does something important you are paying for, we will tell you at least 30 days before it happens. You can then cancel, and we will refund any time you have paid for but won’t be able to use.

We will only change these terms for a good reason: to reflect a change in the law or in regulators’ guidance; a change to the app, its prices or how Apple or Google work; or to make them clearer or fairer. We will tell you in the app in good time before a change takes effect, and by email too if you have an account and the change is important. The date at the top shows when they last changed.

If a change is important, we will ask you to read and accept the new terms in the app before you carry on. For smaller changes, carrying on using the app after we have told you means you accept them. If you don’t agree to a change, you can stop using the app and cancel your subscription at any time, and we will refund any time you have paid for but not used.

If we ever stop providing the app altogether, we will give you at least 30 days’ notice in the app, or by email if you have an account, so you can save your records. We will stop new subscriptions and refund any time you have paid for but won’t be able to use.

Stopping, and when we can suspend you

You can stop using the app at any time. To end things completely, cancel any subscription in your App Store or Google Play settings first. Then delete your account: in the app, tap the person icon at the top right of your list of pets (Your account), then Delete my account — or email us. What is removed is explained at https://beyondthevetvitals.com/delete-account

We may suspend or close your account, or stop you using the AI features, if you seriously or repeatedly break these terms — for example, by misusing the AI features or trying to get into other people’s records — or if the law requires us to. Unless the law or a security risk stops us, we will tell you why and give you a chance to put things right, and before closing an account we will help you get a copy of your records. If we close your account, cancel your subscription in your store settings, or the store will keep charging you. If we close it for a reason that isn’t your fault, we will refund any time you have paid for but not used.

When these terms end, you must stop using the app. The parts of these terms that are meant to carry on, such as “Our responsibility to you” and “Your legal rights”, still apply.

Our responsibility to you

We will provide the app with reasonable care and skill. It may sometimes be unavailable, for example during maintenance, and if something goes wrong we will put it right as quickly as we reasonably can.

If we break these terms or fail to use reasonable care and skill, we are responsible for loss or damage you suffer that is a foreseeable result. Loss or damage is foreseeable if it was obvious it would happen, or if both you and we knew it might happen when you accepted these terms. We are not responsible for loss or damage that was not foreseeable, or that we did not cause.

We do not exclude or limit our responsibility where it would be unlawful to do so. That includes death or personal injury caused by our negligence or that of our staff or suppliers, fraud or fraudulent misrepresentation, and your legal rights as a consumer — including your rights if digital content you have paid for is faulty.

The app supports your vet; it doesn’t replace them. Its alerts follow set rules and can only use what you enter, so they will not catch everything, and decisions about your pet’s care are for you and your vet. We are responsible for loss caused by our failure to use reasonable care and skill, or, if you pay for a subscription, by the app not being as described, of satisfactory quality or fit for purpose. For example: an error in the app’s rules or guidance, or a fault that stopped an alert showing when the app’s rules say it should have. If something you did or didn’t do also contributed to the loss, a court may take that into account, as the law allows.

If faulty digital content we supply damages a device or other digital content that belongs to you, we will either repair the damage or pay you compensation. We are not responsible for damage you could have avoided by installing a free update we offered you, or by following our instructions.

The app is for your own private use. If you use it for a business, we are not responsible to you for loss of profit, loss of business, business interruption or loss of business opportunity.

We are not responsible for delays or failures caused by events outside our reasonable control, as long as we take reasonable steps to limit their effect.

Your legal rights

Nothing in these terms affects your legal rights as a consumer, and nothing in them limits our responsibility to you beyond what the law allows.

In summary: if you pay for a subscription, the app must be as described, fit for purpose and of satisfactory quality, and we must provide it with reasonable care and skill. If it isn’t, you may be entitled to have it put right, or to some or all of your money back. This is only a summary.

For free, independent advice about your rights, contact Citizens Advice (England and Wales), Advice Direct Scotland, or Consumerline (Northern Ireland).

Wherever you got the app

You confirm that you are not in a country or region that is subject to a US Government embargo, or that the US Government has designated as “terrorist supporting”, and that you are not on any US Government list of prohibited or restricted parties.

When you use the app, you must also follow any third-party terms that apply to you, such as your mobile network’s or internet provider’s terms and the terms of the store you got the app from.

If you got the app from the App Store

These terms are between you and us only, not Apple. We, not Apple, are solely responsible for the app and its content. These terms do not set any rules for using the app that conflict with Apple’s Media Services Terms and Conditions or Volume Content Terms.

If you got the app from the App Store, your licence to use the app is a non-transferable licence to use it on any Apple-branded products that you own or control, as allowed by the Usage Rules in Apple’s Media Services Terms and Conditions. Other accounts linked to yours through Family Sharing, volume purchasing or Legacy Contacts may also use the app where Apple’s rules allow. (This covers the app itself. Subscriptions are not shared through Family Sharing.)

We, not Apple, are solely responsible for providing maintenance and support for the app, as these terms describe and as the law requires. Apple has no obligation at all to provide any maintenance or support for it.

If the app fails to meet any warranty that applies to it, you can tell Apple, and Apple will refund the purchase price of the app (if any) to you. To the fullest extent the law allows, Apple has no other warranty obligation for the app. As between you and Apple, any other claims, losses, liabilities, damages, costs or expenses caused by a failure to meet a warranty are our sole responsibility.

We, not Apple, are responsible for dealing with any claim by you or anyone else about the app, or your having or using it. That includes product liability claims; claims that the app does not meet a legal or regulatory requirement; and claims under consumer protection, privacy or similar laws. Nothing in these terms limits our responsibility to you beyond what the law allows.

If anyone claims that the app, or your having or using it, infringes their intellectual property rights, we, not Apple, are solely responsible for investigating, defending, settling and discharging that claim.

Apple and Apple’s subsidiaries are third-party beneficiaries of these terms. Once you accept them, Apple has the right (and is treated as having accepted the right) to enforce them against you as a third-party beneficiary.

Questions, complaints or claims about the app should come to us, not Apple: see “Complaints and contact”.

If you got the app from the App Store, Apple’s standard Licensed Application End User License Agreement also applies to your licence of the app until we give Apple these terms to use instead. Where the two differ, these terms apply, including “Our responsibility to you” and “The law that applies”.

If you got the app from Google Play

If you got the app from Google Play, Google’s terms of service and Google Play’s terms also apply to your purchase. We, not Google, are responsible for the app.

Complaints and contact

For questions, problems, complaints or claims about the app, email support@beyondthevetvitals.com or phone 07864 270901.

We aim to reply within a few working days, and will always reply within 30 days. If we can’t sort out a complaint, we will tell you so in writing, give you the name and website of an independent dispute resolution service that could deal with it, and say whether we agree to use it. You can also take it to court (see “The law that applies”).

For a question about a payment or refund, Apple or Google can help too. For a complaint about your personal data, see our privacy policy.

Please don’t contact us about an urgent problem with your pet. We can’t give advice about individual pets: contact your vet, or the out-of-hours service if your practice is closed.

The law that applies

These terms are governed by the law of England and Wales. If you live in England or Wales, you can bring legal proceedings about them in the courts of England and Wales. If you live in Scotland, you can choose the Scottish courts or the courts of England and Wales. If you live in Northern Ireland, you can choose the courts of Northern Ireland or the courts of England and Wales.

The app is made for pet owners in the UK, and its guidance is written or reviewed by a UK veterinary surgeon. If you use it elsewhere, follow your local vet: medicines, products and emergency services differ between countries. You keep any rights your local consumer law gives you that can’t be changed by agreement, and you may be able to bring a claim in your local courts.

If a court decides that part of these terms can’t be enforced, the rest still applies. If we don’t insist on something straight away, we can still insist on it later.

We may transfer our rights and responsibilities under these terms to another organisation, for example if the app is sold. We will tell you, and it won’t reduce your rights. You can’t transfer your rights under these terms to anyone else.

Apart from Apple and its subsidiaries, where you got the app from the App Store (see “If you got the app from the App Store”), nobody else has any right to enforce these terms.